WildBlue Communications Support Tickets All Reviews

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WildBlue Communications Reviews

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  • dishonest service

    I was installed two days ago .2 hours after install I was told I needed to upgrade my pkg. to "maybe" improve the audio/video files I was told I would receive and I was not receiving. I did ,no difference.the next tec said didn't matter what pkg. I had I would not receive audio/video files.I made it clear what I waned when I spoke with the sales tec and he made it clear I would receive video/audio but he warned me not to exceed 7GB monthly. Now Iam told your system does not support any streaming.I was deceived. I need audio/video teaching as I suffered a brain injury from an... More...
  • Poor Service, Management Issue

    Called on a Friday night at 8:00 talked to Arkansas sales agent and was given a decent offer but thought I had been given a better quote before. We verified that we could cancel without charge we were told if canceled before shipping there would be no charge. Called the next morning because I found my previous quote. I was told by the sales agent in Arkansas that our area could not get the 39.95 but I had a previouss quote stating otherwise. The customer service number 18669453258 said it was available in our area by two different reps. When trying to cancel until we were sure we were... More...
    (Internet - Sponsored by DIRECPATH)
  • Poor Connection/Worse Customer Service

    I signed up for the top level of service from WildBlue Communications in June of 2007. Since May of this year (2008) my service has been spotty at best, and for long stretches of time has been completely non-existent. I called to cancel my account in August, and was asked to give them a chance to correct the problem. They scheduled a service call and the technician was dispatched within 2 weeks -- with the wrong part. I was told it would take 2 days for the correct part to arrive. It is now November, and the technician still has not received the correct part. For 4 months now, I have... More...
    (Internet - Sponsored by DIRECPATH)


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