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WildBlue Communications Complaint - WildBlue - Is This Considered Service? - Pro Satellite Internet Service
WildBlue Communications Complaint

WildBlue Communications Complaint

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WildBlue - Is This Considered Service? - Pro Satellite Internet Service


I signed up for the top level of service from WildBlue Communications in June of 2007. Since May of this year (2008) my service has been spotty at best, and for long stretches of time has been completely non-existent.

I called to cancel my account in August, and was asked to give them a chance to correct the problem. They scheduled a service call and the technician was dispatched within 2 weeks -- with the wrong part. I was told it would take 2 days for the correct part to arrive. It is now November, and the technician still has not received the correct part.

For 4 months now, I have been shuttled back and forth between technician, dsi, and WildBlue technical support and customer service. Everyone points fingers at everyone else.

At one point, I was offered a terrific deal of paying only $39.95 a month instead of the $79.95 I pay until they resolve the situation. What a deal! $40 for no service instead of $80 for no service!

December 8th, I contacted WildBlue to demand a refund and cancel my service. I was transferred to a customer service specialist in the corporate office, K. Gregory, who assured me he would take care of the problem by 12/12/08. He further assured me that I would receive a phone call from him no later than first thing in the morning of 12/9/08 with a status update. I have received no call. I have called the number he gave me DAILY, but get his voice mail, and he does NOT return my phone calls.

Further, you can't reach any of the executives at WildBlue. There are no phone numbers or email addresses available for anyone except their call center employees who, obviously, do not have the authority or ability to address customer service issues of this magnitude. To make matters worse, they can't even give you contact information for anyone who might be able to help, but simply send you back to the website that provides only the phone number to the call center.

If you, or anyone you know is considering WildBlue for your internet service, RUN don't walk to a different service provider.


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Comments


WildBlueSucks says: (8 years ago)
 0
Talked to a rep and was offered a deal I felt would work but thought I had been offered a better deal before. I ordered at 8:00 pm on a Friday found that I had been offered a better deal before so I called the next morning Saturday to see why I was told the deal was not available in my area. When I asked to cancel my order I was told that it would be 50 dollars. I was told on the phone the night before that as long as it had not shipped we would not be charged. When talking to the training manager they could do nothing for us even after they listen to the recorder they still said they would have to get with corporate on the 50 dollar charge. I called the customer service 866-945-3258 told I would have to deal with the wildblue rep we talked to in Arkansas. Only way to contact corporate is through snail mail. Looked all over the net for email. Customer Serv is Poor!!!! I feel Wild Blue is untrustworthy and emailing corporate is nonexistent




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